Our Refunds & Exchange Policies.

For the most part: all sales are final. Orders may be cancelled within 12 hours of placing them. Shipping is processed for orders (of in stock items) within 2-5 business days. Please read the below explanation and exchange processes for orders. There is a detailed FAQ below for commonly asked questions or situations. 

Last updated: 02/15/2021.

*Please note* If you place an order with both in-stock items & pre order items (not apparel items), your order may not ship until all items in your order have arrived. 

*NEW* You can now leave a note at checkout as well as leave a note "Eco" if you want your package to not have plastic or excess paper. Your package may also have a recycled mailer (if available). This is my attempt to help reduce waste for my customers who prefer simplistic packaging, etc!

Enamel Pins (pre-orders): Due to the crowd-funding nature of pre order pins, all sales are final. In the event a production needs to be cancelled or put on the shelf, a refund will automatically be issued and the order will be cancelled.

Enamel Pins (in stock): All sales are final, exchanges may be available in rare circumstances. Please be sure to thoroughly read each listing and note any grading scales for each release. I do my best to communicate each batch and their imperfections (if any). If you however purchase an A grade pin (listing must state the pins are A grade or your options must reflect "A Grade") and receive a pin that has noticeable flaw or chips, please do message me with photos and I will assess the situation. I do my best to take grading seriously, but sometimes I can overlook something and mistakenly put a flawed pin in the wrong pile. Depending on the release, I may kindly ask for you to send the pin back to me. 

Releases that may not be eligible for exchanging: LE releases (where the pins are limited and have only 25-30 pcs produced), Charity based pins, or collaboration pins.

Charity Pins/Collaborative pins: All sales are final. Due to the limited nature, pins are often sold as is regardless of small flaws. Since Charity pins profits are donated, they cannot be returned or exchanged.

Acrylic Keychains/Pins: All sales are final, exchanges may be available in rare circumstances. Please be sure to thoroughly read each listing and note any grading scales for each release. I do my best to communicate each batch and their imperfections (if any). If no remaining inventory is available for a design, I will kindly request the product to be shipped back to me before any refund will be considered.

If your item has signs of flaws that I may have overlooked, you may be offered a partial refund or a % off your next order. I do my best to check each item thoroughly, so I apologize if I overlook anything!

** Note for acrylic keychains / pins: Your items may or may not have protective film on them. Please carefully remove any film prior to use. If your keychain looks really cloudy or has bubbles, it very well may just be protective film! :) 

Apparel Based Items:

All sales are final - Exchanges may be available upon special circumstances. Orders cannot be cancelled once placed.

Please be sure to check the sizing charts for accurate measurements. If you receive your item and it is very clearly labeled incorrectly (IE: you ordered a 2XL but very obviously received a size small) please email me with photos and I will work to process an exchange. I will require you to ship the garment to me in original condition (excluding taking it out of the packaging to show me etc). If I receive the garment and see signs of wear/use, I reserve the right to reject your exchange and you will forfeit any consideration for a refund.

 

I know sizing charts can be difficult to understand, so if you aren't sure and would like assistance before ordering, please feel free to email me and I will gladly help you! Here's some tips for the majority of my apparel items:

Tee-Shirts: I have begun producing my tee shirts in full sublimation, meaning there is no screen printing or risk of any designs ripping or tearing during wash. I also use a manufacturer who bases their sizing on USA charts. The shirts by default are 'unisex sizing'. So if you are familiar with shopping at familiar retailers, you can be sure to order your normal sizing as you would any other store. They have a looser style fit. 

 

Leggings: Leggings are also produced in USA sizing. 

Tights: Tights are similar to leggings, however, the waist-band can be a bit tighter. If you are worried about the wait band being too constricting, I would order a size up. They are also considerably opaque in comparison to your usual tights. 

Joggers: These run a bit smaller than the leggings, so I would highly encourage ordering a size or two up, as the waist-bands can be very tight. 

Crop Tops: USA sizing, but can run a little small depending on your bust size. 

Hoodies/Sweatshirts: Currently, my manufacturer only produces polyester/synthetic hoodies and sweatshirts. The sizing is also China-based. So it is recommended you order a size or two up from your normal attire.

Shoes: USA Sizing. Shoes fit true to size. Colors are a bit more diluted in person from the mock-up photos.

Tank Tops: China-based sizing with spandex/polyester material. Recommended you order 2x size up for best fit (unless you prefer your tank tops to be form fitting, in which I would say you'd be fine to order 1x size up)

Care Instructions: Wash with similar colors, cold water. Tumble dry on medium heat, or if possible, hang dry. 

ITA Bags:

For the most part, all sales are final. Exchanges/Refunds may be considered under special circumstances including: Defective bags/Quality issues not seen during inspection. 

Pre-Orders / Campaigns / Crowd-Funding: All sales are final and orders cannot be cancelled (once payment is collected). Due to the crowd-funding nature of my campaigns, orders are locked in to ensure successful funding. If for any reason the campaign is unsuccessful, no payment will be collected. I take crowd-funding for large financial projects very seriously, and I will only collect payment if I know a production will be successful. However, I also understand rare occasions may arise. If for any reason a production needs to be abruptly cancelled, customers will be notified and a refund will be arranged. 

In Stock items: All sales are final, with exchanges being first priority, and refunds only being considered if there is no remaining inventory to exchange. The item will be required to be in its original condition and to be shipped back to me first. You will be required to cover the costs to ship the item back to me in exchange for me to ship the replacement to you. If you are an International based customer, we can arrange a compromise to splitting costs together. Refunds will only be considered for clearly defective items that may have been overlooked during quality control inspections and the item will need to be shipped back to me. Photos may be required and it will need to be within 48 hours of receiving your item (or 48 hours from your tracking number showing as 'delivered'). Orders received over that time frame will not be eligible for exchanging or refunding. 

F.AQ.

When will my order ship?
A:  Orders are processed as quickly as possible. Typically, you can anticipate on your order shipping (if all items are IN STOCK and NOT pre-order / made to order) within 1-5 business days. Depending on the volume of orders or any obligations in my day, sometimes items may take 3-10 business days. I run my business completely solo and everything is handled by myself! So I kindly ask for your patience when purchasing from me! 

 

My tracking number says Pre-shipment / Tracking has not updated in 24 hours:

A: Please be patient with your tracking to update! Currently, USPS is experiencing the highest amount of volume of outgoing packages they've ever experienced and because of Covid-19 and the Holidays, tracking and transit times are effected. However, with that being said: If your item has not updated in 2 weeks (and you are within the USA) please feel free to email me and I will look into the matter. 

 

I've received my order, but the item is incorrect / an item is missing!
A: I'm truly sorry for this mistake! If you by chance have received an incorrect item or if an item is missing from your order, please email me asap with your order number (you can also reply directly to me via your order email confirmation) and the issue and I will resolve it as quickly as I can! 

** NOTE ** If your order consists of items that are pre-order as well as in stock items, your in-stock items may ship first! I cover these shipping fees willingly so that way you may receive your order quickly. Typically if I do this, however, you will receive an email from me with a note about me doing so! 

I'd like to combine an order with an existing order, can I do that? 

A: Unfortunately, I cannot guarantee the combining of multiple orders due to the volume of orders I process each month. I've come to find that by promising this, I have a chance at misplacing stock and misplacing orders. You are more than welcome to reach out to me via email or DM on Instagram and inquire about doing so, though! 

 

What can I anticipate when asking for Eco-Packaging? 
A: A recent thing I have begun doing is allowing customers to leave a note at check-out where you can ask for 'eco-friendly packaging". What this typically means is I will do my best to completely remove all plastic from your order, as well as use recycled bubblemailers if they are available, and if you are a repeat buyer, I may refrain from including my business card / freebie sticker. In place of plastic, I may use tissue paper or bubble-wrap. Almost ALL bubble-wrap and foam-wrap are recycled and this is my attempt at keeping minimum waste from your packages! Some items may require the use of bubble-wrap or plastic, so I kindly ask for your understanding if I am not able to completely remove ALL plastic from your items! 

I am a business interested in carrying your products in my store, do you offer wholesale?

A: If you are a shop or franchise interested in licensing and carrying my brand in your store, please reach out to me via email! Please provide your shop/business name, the products you are interested in carrying, and a link to your social media if you have one! 

I live in a state that does not collect sales tax, why am I being charged sales tax from your shop?

A: If you are tax exempt and are charged tax on your order, please email me at KityCrylics@gmail.com and I will investigate the issue and process a reimbursement asap!

Please note: Indiana residents will be charged a state tax of 7%.

My Credibility as a Seller.

I take great pride in my customer service skills, as well as my reputation as an online-seller. I am a PayPal Business Verified account holder since 2006 with a completely clean selling history and a record of 0 disputes or opened cases against my account. I also take great pride in my ability to be very flexible, and understanding and compromising within my business. I am a one-woman show, though, and I run all of this in the small confinements of my home. I never claim to be perfect, and sometimes I do make mistakes. 

If you find there is an issue with your order, or maybe I have forgotten something important, please feel free to contact me directly via E-Mail or Instagram (where I spend 99% of my time networking), and I will get back to you within 1-10 hours. One of the motto's to my business is to treat others how you'd want to be treated. You are more than just a customer to me, you are my friends, and many of my loyal customers I consider to be like family.

Compassion and kindness drive me most. So, please, do not be shy in reaching out to me with any questions, concerns, or issues. I am always just one quick message away.

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© Copyright 2012-2021 Ashley Vala [KityCrylics] - Unique Apparel/Art/Accessories! ITA Bags, Enamel Pins, and more!